Fixed Operations Consulting
A dealership service department is an ever-changing environment. New technology, management changes and new customer expectations are just the tip of the iceberg. Now that we have developed a process manual each dealership may require a review and possible changes to processes that are not working or have evolved as service personnel become more adept at completing their daily tasks. We will place a service professional in the dealership to review these processes with management and employees, observe actual practices and once again make recommendations that will benefit the organization, employees and customers. We will also update the service process manuals to reflect any agreed upon changes. We recommend, at a minimum, a 90 day review and annually after this initial review.